❓ Frequently Asked Questions (FAQ)
Welcome to our help section. Here you’ll find answers to the most common questions about orders, shipping, returns, and more.
🛍 Product Availability & Assortment
What if my desired item is sold out?
Our Fashion and Cabaret collections are limited editions and won’t be restocked – so don’t wait too long!
The Selection, Modern Highlights, Shirts & Briefs, and Basic lines are part of our ongoing assortment and are regularly restocked.
👉 Feel free to email us at [email protected] if you'd like to know when a specific item will be available again.
💸 Vouchers & Discount Codes
How do I redeem a voucher or discount code?
- Add your products to the shopping cart.
- Below the product overview, you'll find the field "Enter discount code".
- Enter the code, confirm – the discount will be applied automatically.
✏️ Order Changes
Can I change my order afterwards?
As long as your order hasn’t been shipped, we’ll be happy to help.
👉 Please contact us as soon as possible by email at [email protected], for example if you need to change a size.
🔁 Returns & Exchanges
How long can I return items?
You can return your order within 14 days of receiving it, no explanation needed.
How does the return process work?
- Fill out the return form and include it in your package.
- For returns from Germany, a free return label is included.
- For returns from abroad, please ensure sufficient postage – we cannot accept cash-on-delivery packages.
When is a return excluded?
- After the 14-day return period
- If the item has been worn or washed
- If hangtags or sewn-in labels have been removed
Can I exchange an item?
A direct exchange is unfortunately not possible. Please return the item and place a new order for the desired size or variant.
📦 Shipping & Delivery
How long does delivery take?
Normally, your order will arrive within 2–4 business days (within Germany).
For international deliveries, times may vary depending on the country.
Which delivery service do you use?
We ship with DHL – reliable, climate-friendly, and trackable.
📬 Contact & Customer Service
Still have questions?
We’re happy to help. Just send us a message:
📧 [email protected]
🕘 Mon–Thu: 8:00–16:00 | Fri: 8:00–14:00
❤️ Why SASSA?
We stand for:
- High quality & comfortable fits
- Fair prices
- Personal customer service
- Fast shipping